Shipping Information & Terms of Product Delivery

Shipping Information & Terms of Product Delivery

All "Neck Hugs", soft e-collars for pets are specially handcrafted for you & your pet and require approximately 20 *BUSINESS DAYS* to complete their construction PRIOR to Shipping. Please note that this time frame is "Approximate" and not exact.

All "Neck Hug and Super Neck Hug" orders cannot be cancelled once production has started.

Please allow the required approximate 20 Business Days in addition to your selected shipping method days for delivery.
*Our Regular Business Days/Hours are: Mon - Fri 9:00am - 5:00pm (Saturday, Sunday and Holidays are non-Business Days & are not included in the required Approximate 20 Business Day required product construction time frame).

"Tis The Season"

We have noted that the Postal Services are showing a few delays in deliveries and posting real-time tracking-information online. These delays may be due to weather conditions and/or holiday mail volume.

When no one is home, will your mail carrier leave your package on the doorstep?

Please note that recent feedback from our customers has informed us that the postal service may or may not leave your package on your doorstep if no one is home, depending on your local mail carrier. To avoid having your package held at the Post Office should there be no one home on the day of delivery, please leave a note for the mail carrier, authorizing the delivery to be left or you may also use an alternative delivery address such as your pet's Veterinarian when placing your order.

Please note that all shipping-charges include *Handling fees. The Shipping & Handling charge is stated clearly on the Check Out Page.

What is a Handling fee? *Handling fees cover packaging materials/labor, shipment drop-off transport, pattern grading on custom neck circumference sizing, materials transport and miscellaneous operating expenditures.

Shipping to a Military address (APO) may take extended delivery days to reach its destination according to each Countries Custom's Regulations.

When shipping Internationally, We offer "International Priority Mail" shipping method through the United States Postal Service (6 to 10 Business Day Delivery). Please contact us at if you wished to use a different shipping method.

Thank you for helping our small business grow!

If you Need sizing assistance, please Contact Us: E-Mail: